Career Opportunities

Job Description


TITLE:
IT Specialist
TYPE:
Full Time Salaried
HOURS:
Monday-Friday plus Oncall
LOCATION:
Murfreesboro, TN
   
POSITION NO:
M0090
DATE POSTED:
5/10/2018
DATE AVAILABLE:
5/10/2018
CONTACT:

 

JOB DESCRIPTION

The IT Specialist is responsible for delivering excellent customer service in the areas of hardware & software support, remote helpdesk services, user training, technical projects and related administrative functions for computer and phone systems used by the staff and residents of Tennessee State Veterans’ Homes for all current and future locations. The IT Specialist is a full-time, salaried, exempt position that includes being on-call. This position will be based in Murfreesboro, TN but will work with the IT Team across the state to provide remote support to all TSVH facilities. The IT Specialist reports to the IT Director.

QUALIFICATIONS

• Provide hardware support including but not limited to current industry equipment such as; PC’s, local and network printers, MFP’s, scanners, laptops, tablets, kiosks, network infrastructure, cameras and other equipment. This includes functions like recommending, installing, configuring, upgrading, troubleshooting, removing, repairing and recycling. • Support current industry software by recommending, installing, configuring, upgrading, troubleshooting, managing and removing such applications as Windows desktop operating systems, Microsoft Office suite, billing, accounting, clinical, ERP, anti-virus, encryption, website management, Microsoft Server, Active Directory, DNS, DHCP, Microsoft Exchange, VMWare along with other programs that may be deployed or acquired. • Respond promptly and professionally to the staff’s technical needs utilizing the helpdesk ticketing system. Enter notes regarding resolution and close tickets in a timely fashion. Utilize phone, text, email, Internet and in-person methods. • Support end users’ telecommunications needs by facilitating adds, moves and changes as well as setting up and troubleshooting VOIP and cellular phones (iPhone, Android and mobile wifi). • Deliver training to staff on topics such as general computer skills, email, computer policies and procedures as well as current applications. Create training guides for users and other IT Specialists. • Complete administrative functions such as researching technical solutions, making recommendations, documenting processes, creating badges, purchasing and maintaining inventory records, etc. • Maintain secure and efficient computer systems utilizing current industry standard systems. • Assist and or lead projects for local and organization wide technology needs. • Travel as needed to any current and future TSVH location, seminars, training, etc. as needed. • The Tennessee State Veterans Homes’ is a 24/7/365 facility that provides long-term medical care. Given the ongoing need to have all computer systems up and running reliably and efficiently, all IT Specialists will be on-call for 24/7 IT coverage. • Perform other duties as assigned.

EDUCATIONAL REQUIREMENTS

A+, Net+ or MCP certification or equivalent is a plus. A minimum of 4-5 years prior desktop related work experience is a must. A minimum of 2-3 years of troubleshooting in a Windows environment is required. Expert knowledge of Microsoft Windows and MS Office is necessary. Must be familiar with LAN administration including; Active Directory user management, Windows Server, network configuration and troubleshooting Windows and VPN clients. Experience troubleshooting hardware such as PCs, laptops, printers, MFPs, peripherals, iPhones, iPads, Android devices, etc. is required. Bachelor’s degree in Computer Science or a related area is highly preferred.

CERTIFICATIONS AND LICENSES

A+, Net+ or MCP certification or equivalent is a plus.

NOTICE: This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position


 

 

 

 


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